Terms of Service

Last updated on June 13th, 2019

Please read these Terms of Service ("Terms", "Terms of Service") carefully before using the https://www.ownbox.co.uk website and the mobile application (the "Service") operated by OwnBox ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Subscriptions

Some parts of the Service are billed on a subscription basis ("Subscription(s)"). You will be billed in advance on a month by month basis and can cancel at any time..

Uploaded Content

Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material ("Content"). You are responsible for the content that you host with us and all material uploaded must be within UK law..

Refunds & Delivery

Own Box allow refunds up to 24 hours after your service has been activated, however this does not include Dedicated Servers, Lowend VPS or any licenses or IPs you have purchased via Own Box. Refunds relating to downtime will be at Own Boxes discretion after the 24-hour period.

We also allow refunds if we do not meet the following setup times, 12 Hours for VPS and shared hosting (Though is normally created automatically on payment), 7 working days for Dedicated Servers (Even known most are delivered within 24 hours}. This time period does not include provisioning of IPs or licenses.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Own Box.
br>OwnBox has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that OwnBox shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 25 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

VPS Fair Usage

Use of Traffic (Bandwidth).

Your account monthly traffic may be limited in accordance with the VPS Type. The additional bandwidth is paid and applied on a monthly basis. The fee is non-refundable. If the monthly traffic limit is reached before the end of the month Your account will be suspended until the beginning of the next month.

Disk Space Usage.

Your account disk space is limited in accordance with the VPS Type. Up to 4 GB from the disc space is allocated to the VPS system files and this space cannot be used for storing Your content.

Additional Services.

The initial and renewal fees for each VPS include the number of IPs in accordance with VPS type. Additional IPs can be added to a VPS. In such a case DevonWebs will charge the appropriate fee for the dedicated IP. The fee is applied and should be paid on a per month basis. The fee is non-refundable.

You can order Additional RAM as extra features to Your VPS account(s). DevonWebs will charge the appropriate fee for the additional RAM, depending on the amount of RAM ordered. The fee is applied and paid on a monthly basis. The fee is non-refundable. Renewal fee is due for the Additional RAM each month after the initial order, until the upgrade or the VPS account itself is cancelled. You are solely responsible to make the renewal payments in a timely manner. In case no renewal payment is received, DevonWebs will remove the additional RAM or will suspend the whole VPS account until receiving additional RAM renewal payment.

VPS Servers are not included in r daily, or weekly backups. We strongly encourage you utilise a remote backup facility in the case of data-loss of corruption which may be irretrievable. DevonWebs cannot be held liable for the loss of data within a VPS.

VPS Management

As part of our VPS products, we may include ‘management’, which is available in the following tiers…

Unmanaged
No assistant in software/server management included

Managed
Our management offering is ideal for those who are able to handle the day to day operations of your server, but would require occassional assistance. Our managed VPS option may be included as standard with your VPS purchase, but support / assistance will be limited to 1 hours monthly. Additional management hours can be purchased, or may be billed at the standard rate of £75+VAT per hour. The support team under a basic management plan will not access a server, and will provide only documentation or references to assist in terms of diagnosing any potentials issues within the server.

Fully Managed / Monitored

Our highest level of management allows us to provide full server administration with up to 3 hours of technical assistance / consultation monthly. We will also monitor your server pro-actively, via our Nagios / check_mk monitoring suite. Tasks will be carried out on request – urgent upgrades /patches will be carried out automatically.

Monitoring levels will vary according to the scale of a project – DevonWebs reserves the right to increase / decrease management costs in order to provide a bespoke support offering.

Storage and Security

At all times, You shall bear full risk of loss and damage to Your server and all of Your server content. You are entirely responsible for maintaining the confidentiality of Your password and account information. You acknowledge and agree that You are solely responsible for all acts, omissions and use under and charges incurred with Your account or password or in connection with the server or any of Your server content displayed, linked, transmitted through or stored on the server. You shall be solely responsible for undertaking measures to: (i) prevent any loss or damage to Your server content; (ii) maintain independent archival and backup copies of Your server content; (iii) ensure the security, confidentiality and integrity of Your server content transmitted through or stored on DevonWebs servers; and (iv) ensure the confidentiality of Your password. DevonWebs services are not intended to be used for data backup or archiving purposes. Using an account as an online storage space for archiving electronic files is prohibited and will result in termination of hosting services without prior notice. We reserve the right to delete Your archives if they affect Our overall server performance and DevonWebs shall have no liability to You or any other person for loss, damage or destruction of any of Your content. The services offered by DevonWebs are not intended to provide a PCI (Payment Card Industry) compliant environment and therefore should not be utilized as such without further compliance activity. DevonWebs shall have no liability to You or any other person for Your use of DevonWebs products and/or services in violation of these terms.